Many of our products carry a guarantee, our products are of a very high quality and will normally last much longer than this time period although can sometimes need to be changed for hygiene reasons. Posture chairs, country seats and writing slopes should not be used longer than this guarantee period unless serviced by a Putnams trained product technician. For this reason you take your own risks using these products (posture chairs, country seats and writing slopes) outside of the guarantee without a full service. We cannot be held liable for any damages.

These Terms and Conditions apply to all orders placed. Please read all information carefully. By placing an order with us you are accepting the terms and Conditions set out herein. If you have any questions or need any advice, please contact us by email at info@putnams.co.uk or telephone on +44 (0) 1752 345678 (Monday – Friday 8.45am – 4.45pm) or fax on +44 (0) 1752 340340 or in writing to Putnam Health Co Ltd, Eastern Wood Road, Langage Industrial Estate, Plympton PL7 5ET.

When buying goods on the internet, you are entering into a legally binding contract. The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of payment for an order via our website or other means does not constitute acceptance of an order. Our acceptance of an order does not take place until dispatch of the order, at which point a contract is formed. We reserve the right to cancel an order up to the point of delivery. You will need to be over 18 (the legal age to contract legally) to use this site. Please note that by buying from us you are automatically entered into our mailing list and by submitting your email you give us permission to send you information on our products, if you would like to opt out of this list please email us at info@putnams.co.uk or phone us on 01752345678. We will only send you information on Putnams products including our special offers. If you receive an email and do not wish to receive others then go to the bottom of the email and unsubscribe. We will not share this information with others.

Putnam Health Co Ltd endeavours to ensure that the information on this website is accurate and up to date but gives no warranty as to its accuracy or completeness and will not be responsible for any errors or omissions or for the results arising from the use of the information. We have made all reasonable efforts to accurately display the sizes, colours, shapes and patterns of the goods for sale on our website. Representations of colour are approximate due to limitations of photographic equipment and different output devices. You acknowledge and accept that these may vary. Wood is a natural product and therefore may carry minor imperfections and characteristics such as grain, colour variations and knots. These characteristics are not classed as a manufacturing fault. Our product packaging can change at any time and is not classified as a "product" and therefore is not covered by any product guarantees.

All prices are in UK Pounds Sterling (£) and you will be billed in this currency. The prices payable for goods that you order are set out on our website. Delivery charges are shown separately when ordering your goods. Prices are subject to change without notice. Prices are inclusive of UK VAT but exclusive of any import or export duties. Only one discount code/offer can be used at any time when purchasing.

We hope you are happy with your purchase. If you are not, just return the product to us within 14 days of receipt in its original packaging and unused and we will refund you the price of the goods only to the original credit or debit card used.

Please note that some of our items are now sent out in pre-sealed bags for hygiene purposes and once opened cannot be returned to us. Please also note that returned items such as cushions and pillows must be sent back with all packing (including external blue/purple piped packaging bags) or we reserve the right to take off £5 from the order.

We do not accept returns of bespoke items such as items made to a specific size, foam cut to size or custom covers. Once they have been cut or made the order cannot be cancelled.

Return costs are at your expense and we would recommend you obtain a free ‘proof of postage’ receipt from your Post Office, please note this is different from a standard receipt. You must package the goods appropriately to ensure that they are returned in perfect condition as they are your responsibility until they reach us. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights. You have the right to a full refund if you request one in writing within 14 working days of receipt.

You have the right to cancel the order up to the point at which the goods are dispatched by us. Should you cancel your order before dispatch, we will refund the full amount to the original credit/debit card within 5 working days.

If the item you are ordering is bespoke i.e something cut to a special size or foam cut to size we cannot cancel the order once the manufacturing process has started.

If you are dissatisfied with any aspect of our work/products, please get in touch immediately with our team at 01752 345678 / info@putnams.co.uk and we will do our very best to resolve the matter. We will commit to responding to all enquiries as soon as possible and always within 5 working days.

Our delivery options and charges are specified on our website. Shipping outside the UK may incur additional delivery charges. We will contact you with any additional costs prior to dispatch. We cannot deliver to PO Box addresses. We will deliver to the address requested at the time you make the order and it is your responsibility to ensure the details are correct. Express orders and delivery of large/heavy items will require a signature. If your order is returned to us because the carrier or postal service could not complete the delivery to you, we will contact you to arrange re- delivery. Charges for any repeat delivery may be incurred. If your item arrives clearly damaged reject the goods from the courier. If items are accepted you have 24 hours to notify us of the damage and we will where appropriate work with you to fix the problem.

We reserve the right to change and discontinue our packaging without warning. The packaging is not part of the product and in no way affects the performance of our products. Therefore we cannot offer refunds, paid return postage or discounts for changes to our packaging.

Please note all website promotions, Free delivery offers etc only apply to the Putnams range of branded products available for purchase on our website and not to any bespoke, foam or trade orders.

We cannot be held responsible for any delays due to circumstances beyond our reasonable control including, but not limited to, quality control issues, industrial disputes, computer systems breakdown, flood, fire, explosion or accident.

Putnam Health Co Ltd may revise these Terms & Conditions at any time. Users should check periodically. Entering the website will constitute your acceptance of these terms and conditions, including recent changes, whether or not you choose to review these changes.

We make our products from our factory in Devon. Where possible we source materials, components and 100% of our employees from Devon too. Please note that it is not always possible to source raw materials from our county. For instance our foam is sourced from UK suppliers outside of Devon.

Please fill out this form if you believe you qualify for VAT exemption on an applicable product on our website.